At PLUC Network Private Limited ("us", "we", "our" or "PLUC") (which expressions, unless repugnant to the context thereof, shall include its subsidiaries), we are committed to protecting your privacy ("user" / "you" / "your"). This Privacy Policy ("Policy") sets out the manner in which we collect, use, disclose, transfer and protect your personal information ("Data") when you access or use our website https://pluc.tv/ as well as media forms, media channels, mobile versions or mobile applications which are linked, or connected thereto (collectively, the "Site"), and the services made available through them ("Services").

This Policy is published pursuant to, and in compliance with, the Information Technology Act, 2000, and the rules and regulations thereunder, more specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023, along with any rules, regulations, or amendments issued thereunder from time to time.

The terms of the Policy provided herein govern your use of the Site and the information accessible on or from the Site. PLUC reserves the right, at its discretion, to change, modify, add or remove portions of this Policy at any time. PLUC recommends that you review this Policy periodically to ensure that you are aware of the current privacy practices.

We use your Data to provide and improve the Services you access. By using the Services, you consent to the collection and use of your Data in accordance with this Policy. Unless otherwise defined in this Policy, terms used in this Policy have the same meanings as in our Terms and Conditions of Use accessible from the Site.

Collection Of Information

While you are using the Services, we may collect your information which includes:

1. Information that is given by you: Your name and email address, phone number, and date of birth which are necessary for user registration and identity verification.

2. Financial Information: Sensitive personal information such as bank account information, credit or debit card information, including card number, expiration date, and CVV code. This information is securely processed by our payment processor.

3. Device Information: Your device type, operating system, and IP address. This information helps us understand user behaviour and troubleshoot technical issues.

We Collect Information Through the Following Methods:

1. Information that we directly collect: When you provide information directly to us, certain personally identifiable information such as your name, phone number, email accounts etc., when you register for an account or contact our customer support.

2. Information that we automatically save: We automatically save the information about the access and use of our Services on the Site, the pages of our Site that you visit, time and date of your visit, unique device identifiers and other diagnostic data, including your device's Internet Usage Data such as your computer's Internet Protocol address (IP address). This further includes:

• Data gathered from your activity on our Site;
• Data gathered by the use of cookies, web beacons and other tracking technologies;
• Data regarding your interaction with our customer care services such as the date and the time, and the reason for reaching out to us;
• Data gathered through system configuration, connection information and referring sources, for example referral URLs; and
• Data from the internet service providers or the other media device providers who make our Services available on their devices.

3. Information from the other sources: We may also collect information from the other sources that will include:

• Security service providers who protect the information in our systems, prevent fraudulent activities and help us in maintaining the security of the accounts of the users;
• Payment service providers who furnish us with all the payment related information;
• Data providers, such as advertising related data; and
• Content creators who provide us the branded content.

4. Sensitive Personal Information: While we do not ask you to disclose any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, financial information, biometrics data, political opinions, religion or other beliefs, health records, passwords, or genetic characteristics, or criminal background) on the Site, or otherwise to us. But, if you choose to send or disclose any sensitive personal information to us when you use the Services, you acknowledge and expressly consent to our collecting, processing, storing, and using such sensitive personal information in accordance with this Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our Site.

How We Use Your Information

1. Providing Services: To process your allocations, manage your account, and provide you with our Services.

2. Improving our Services: To analyse usage patterns, identify trends, and improve our Services, such as optimizing our offerings and customer experience.

3. Personalizing your experience: To tailor our Services to your preferences, such as recommending products or services based on your browsing history.

4. For marketing and promotions: To send you targeted marketing communications, promotions, and special offers.

5. Providing customer support: To respond to your inquiries and resolve issues.

6. For compliance with laws: To comply with legal obligations, such as tax reporting and law enforcement requests.

Transfer of Your Data

We may transfer your Data collected to the devices located outside your State, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Policy followed by your submission of such Data represents your agreement to such transfer. PLUC will take all steps reasonably necessary to ensure that your Data is treated securely and in accordance with this Policy and no transfer of your Data will take place to an organization or a country unless there are adequate controls in place including the security of your Data.

If you are located outside India and choose to provide your Data to us, then we shall transfer your Data to India and process it here. We shall take all the necessary steps to ensure that Data is treated securely and in accordance with this Policy.

Disclosure Of Your Data

We may disclose your Data to trusted third parties, law enforcement agencies, and business partners as described in this Policy. All disclosed Data is protected and handled according to applicable laws. Any Data may be shared under the following circumstances:

• With your consent: We may share your anonymised personal information with companies, organizations or individuals outside of PLUC when we have your consent to do so. By accessing our Services, you have consented to the use of Data hereunder.
• With Members of PLUC: We may disclose your limited Data to members of PLUC for the purposes of content creation, providing you access to our Services, offering customer support, improving our Services, and for any other purposes connected with the Services provided to you.
• As a Legal obligation: If we are bound by the governing law, rules, or regulations or the government requests, then we shall disclose your Data for that purpose.
• With Service Providers: We may employ third party companies and individuals to facilitate our Services ("Service Providers"), to provide the Services on our behalf, or to assist us in analysing how our Services are used.
• For Security purpose: We may disclose your Data if any illegal activity is assumed (technical or payment fraud), in order to protect the users and the public, and to defend the right or property of PLUC.

Your Rights

You have the right to exercise control over your Data provided to or collected by PLUC. These rights among other rights outlined in this Policy include the following:

1. Right to Access and Review: You have the right to access and review the Data that we hold about you. Upon request, we will provide you with a summary of such information in a clear and understandable format, subject to any legal or regulatory requirements.

2. Right to Rectify: If any of your Data held by us is found to be inaccurate, incomplete, or outdated, you have the right to request corrections or updates. We will take reasonable steps to validate and rectify the Data promptly upon receiving such a request.

3. Right to Withdraw Consent: Where we rely on your consent to process your Data or sensitive personal information, you have the right to withdraw that consent at any time. Please note that withdrawal of consent may impact your access to certain features or services offered by PLUC.

4. Right to Request Deletion: You may request that we delete your Data from our systems. Subject to applicable laws and retention requirements, we will comply with such requests within a reasonable timeframe.

Retention of your Personal Data

PLUC may retain your Data only for as long as is necessary for the purposes set out in this Policy. We may retain and use your Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

PLUC may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this Usage Data is used to strengthen the security or to improve the functionality of our Services, or where we are legally obligated to retain such Usage Data for longer time periods.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Please read our Cookie Policy for more information.

Analytics

We may engage Service Providers to analyse and monitor the use of our Services. These Service Providers may process Data to help us understand user preferences, improve user experience, and enhance the content made available on our Site. Any Service Provider engaged by us may process Data strictly in accordance with our written instructions and only for the purposes specified by us.

We use Google Analytics as part of these services. Google Analytics may process the Data to generate aggregated usage reports and to assist us in understanding how users engage with our Site. You may choose to opt-out of making your activity available to Google Analytics by installing the Google Analytics Opt-Out Browser Add-On. This add-on prevents Google Analytics JavaScript (including ga.js, analytics.js and dc.js) from sharing information with Google Analytics about your visit activity on the Site.

User Profiles

User Profiles give you a distinct experience of our Services and give you the rights to navigate through our Services widely. Anyone who has the credentials of your profile will be able to see your activity on the Site.

If you do not log out of your profile, the account remains logged in automatically. This technology will help you to access your profile easily and you will not be required to re-enter the credentials. You can also give the access of your account to any other person by giving your account details to them.

You get exclusive right to use our Services and other functions like sending messages to the admin or any other person, checking the announcements, and getting updates about the new shows on our Site.

Security

We take reasonable security measures, in accordance with applicable laws, to protect any Data from unauthorized access and its unauthorized alteration, disclosure, or destruction. We use managerial safeguards and different measures to keep all the collected Data safe and prevent any identity theft, unauthorized access or use to the Data, or any loss. The measures are framed by keeping in mind the risk factors associated with the Data of the users/or public, hence we are committed to ensuring a level of security in accordance with internationally recognised security standards, including but not limited to IS/ISO/IEC 27001 and any other applicable standard as may be prescribed under applicable law.

We believe that our users understand that no Data transmission is 100% secure over the internet and a user is using our Site/Services solely at his/her/its own risk/discretion. We recommend all the users on our Site to take reasonable measures to secure their account. In case you suspect any misuse or loss or unauthorized access to your Data, please let us know immediately by contacting our Grievance Officer. The name and contact details of our Grievance Officer are provided below:

Name: Praveena Singh
Email: grievance@pluc.tv

Third Party Sites

Our Services may contain the links of the Third-Party Websites that are not operated by us. If you click on those links and visit those Sites, then we have no responsibility for the content, privacy policies and the practices of any Third-Party Website or services provided by them. We strongly encourage you to review the privacy policy of such websites you visit.

Children's Privacy

Our Services has the age restriction of 13 years of age. We do not collect personally identifiable information from anyone under the age of 18, and children below 18 years of age can access the Site under the guidance of their parents or guardians. Child protection is of utmost importance for us since we share many stories for children below 18 years of age. Before taking any personal Data, we take your consent, therefore, if you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children below 18 years of age without verification of parental consent, we take steps to remove that information from our servers.

Transfer of Business

If PLUC is going to be involved in a merger, bankruptcy, acquisition, reorganization or sale of assets and in doing so, PLUC is required to transfer its user Data, or it becomes subject to a different privacy policy, we will notify all our users. This would give our users a choice to opt-out of any such new policy if they do not agree with it and the users can choose to delete their account.

Limitation of Liability

We confirm that this Policy is the description of its operations regarding the user Data. Subject to the provisions in this Policy, the liability of PLUC shall be limited to the removal of Data from the systems and the removal of other personally identifiable elements. Notwithstanding anything to the contrary contained in this Policy and elsewhere, the aggregate liability of PLUC for all claims for damages under the provision of the Services, including claims concerning the violation of this Policy, shall be governed by the provisions under the Terms of Use as mentioned on our Site. Your continued use of our Services constitutes your agreement to this Policy and any amendments thereof.

Governing Law and Jurisdiction

This Policy shall be governed by the laws of India. In the event of any dispute that may arise in relation to this Policy, the courts in New Delhi shall have exclusive jurisdiction.

Changes to This Privacy Policy

We may update and make the necessary changes in our Privacy Policies from time to time and we will notify you by posting the new Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. And if you do not wish to acknowledge the updates regarding the Privacy Policy, you can write an email to us at info@pluc.in or contact us on our website.

Contact Us

In case of any queries, you can always write an email to us at info@pluc.in.

Or, visit our website at: https://pluc.tv/contact-us/.